Dispatch
1 to 3 working days for in-stock items
Delivery & returns
Clear expectations before the order leaves the warehouse.
This page keeps the trust message practical: visible lead times, cleaner delivery expectations, and an easy path back to support if anything needs attention.
Support
Scheduled large-item coordination
Warranty
2 year replacement warranty
Delivery standard
The logistics should feel as thoughtful as the product.
Furniture delivery needs visibility and timing, not generic parcel language. The guidance here is built around that reality.
Delivery workflow
Order review
In-stock orders are checked after checkout and prepared for dispatch within one to three working days.
Scheduled arrival
Large furniture deliveries are coordinated with a delivery window rather than shipped without notice.
Before you accept delivery
Inspect the packaging
Check for visible damage before signing for the order.
Match the SKU
Confirm the delivered item matches the ordered piece before the team leaves.
Returns
Request quickly
Raise return requests promptly after delivery so the support team can respond cleanly.
Keep the item resaleable
Unless the issue is damage or fulfillment error, items should remain unused and in resaleable condition.
Aftercare
The warranty message should build confidence before a problem exists.
Every Sofa Era story is backed by a 2 year replacement warranty from the supplier, so quality concerns can be handled with more confidence after purchase.
A simpler support path
Use contact for delivery and warranty issues
Include your order number, city, and a short note on the issue so the team can respond faster.
Review FAQ before ordering
The answers there cover sourcing, stock timing, account-linked checkout, and post-order visibility.